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Return & Refund Policy


Return & Refund Policy

Thanks for shopping at Nevelyn Fashion UK.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 28 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

Payment Information

We accept payment by any of the following methods:

PayPal

Bank Transfer

Cheque 

Shipping Information

We offer FREE shipping on all orders!

Your order will be dispatched within 1 working day of receiving payment (Monday-Friday) and you should expect to receive it one or two days after dispatch (for orders sent RM 1st Class).

In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement. 

Returns Information

If you are not happy with your item, then you are entitled to a full refund (including the original postage cost) if it is returned within 14 days.

If you have simply changed your mind, then you have to cover return shipping costs (we suggest using a trackable method).

However; if the item is damaged faulty or in any way not as described, then you will not be responsible for the return postage.